Silver Peaks Ranikhet ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit silverpeaksranikhet.com or contact us regarding our properties.
By using our website or submitting an enquiry, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details — your name, phone number, email address, and WhatsApp number when you fill out an enquiry or contact form.
- Visit preferences — preferred dates, property interests, and requirements you share with us.
- Usage data — pages visited, time spent on site, browser type, and device information collected automatically via Google Analytics.
- Communication history — records of emails, calls, or messages you send us.
2. How We Use Your Information
We use the information we collect to:
- Respond to your property enquiries and schedule site visits.
- Share relevant information about our projects, plots, cottages, and investment opportunities.
- Send occasional updates about new listings or offers — you can opt out at any time.
- Improve our website experience and content based on usage analytics.
- Comply with applicable legal and regulatory requirements.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share it only in the following circumstances:
- With our internal sales and site visit team to process your enquiry.
- With trusted service providers (such as email platforms or analytics tools) who assist our operations — all bound by confidentiality obligations.
- When required by law or government authorities.
4. Cookies & Analytics
Our website uses cookies and Google Analytics to understand visitor behaviour and improve site performance. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time, though this may affect certain site features.
We also use Google reCAPTCHA on our forms to prevent spam. reCAPTCHA is subject to Google's Privacy Policy.
5. Data Storage & Security
Your information is stored securely and accessed only by authorised personnel. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry records are typically retained for up to 3 years.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at ahluwalia.neerajarts@gmail.com.
8. Third-Party Links
Our website may contain links to external sites (such as Google Maps, YouTube, or social media). We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: ahluwalia.neerajarts@gmail.com
- Phone: +91-9871984343
- Address: Village Jhalori, Sakhola, Ranikhet – 263645, Uttarakhand, India